Welcome to Smart Event Academy®
Event tech doesn’t have to be this hard.
A smarter, more human way to plan, lead, and deliver events — with structure that actually holds.
Start where you are. Build from there.
Whether you’re exploring the system, taking the course, or bringing the work to your team, there’s a place to begin.
Learn the System
The ACCORD framework breaks down what actually makes events work — and where things fall apart.
Bring Jen to Speak
Keynotes, workshops, and team sessions that reframe how people think about event tech.
Smart systems for real people
This isn’t just another training program or list of tools.
Smart Event Academy helps you get beneath the chaos — to the systems, culture, and decision-making patterns that actually shape event outcomes.
- Behavioral science
- Systems thinking
- Real-world event delivery experience
Because knowing what to do is one thing.
Knowing why it works — and how to make it stick — is what sets us apart.
One framework. Six dimensions. Real relief.
At the core of everything we teach is ACCORD — our six-part event readiness model.
It’s how we help teams move from firefighting to foresight, across everything from planning to tech to stakeholder alignment.
Whether you’re diving into CORE, reading the Field Guide, or working with us 1:1 — it all starts here.
Strategic
Alignment
Set goals that actually guide the work
Make sure every team — and every tool — is working from the same playbook.
Clear
Communication
Say the right thing at the right time
Get out of "where did I see that?" and into clear, reliable, cross-team comms.
Culture of Collaboration
Build a culture of shared ownership
Stop duct-taping around silos. Align early and plan as one team.
Technology
Operations
Choose tech that fits your team
No more “just make it work.” Build a stack that scales and actually gets used.
Operational
Readiness
Prevent fire drills before they start
Turn surprises into systems with documentation that actually holds up.
Event
Delivery
Run the show without burning out
From pre-mortems to post-show debriefs, this is where the work pays off.
An Event Tech Veteran with a Mission
As an event tech veteran, I’ve seen how the industry has grown. There’s a need for event delivery leaders with the digital event strategy experience to quickly jump in and produce successful events. With that, the Smart Event Academy was born as a place where individuals could, through experiential learning, acquire the skills and savvy they need to lead an event technology project with confidence.
Jen Santos, Founder
What Colleagues are Saying
Respected throughout the industry, here’s what fellow event pros have to say.
We’re excited to partner with you.
Smart Event Academy is built for the people who make events happen — even when the systems around them don’t.
Solo event tech pros ready to level up
Internal event owners juggling way too much
Senior event marketers who want real ROI
Agencies looking for a strategic partner who gets it
If that’s you? You’re in the right place.
You've made it work. Let's make it work better.
Whether you’ve been duct-taping your way through delivery or just tired of re-explaining the same logic every quarter, it’s time for a smarter system — one that supports how you work, not just what gets done.
Explore the tools, training, and frameworks that help event pros lead with clarity, not chaos.